• Elementary level role with plenty of diversity and potential to grow your ITC career
• Permanent full-time position with immediate start
• Based at the Mackay office

About us:

MyneSight is a Registered Training Organisation (RTO #31900), that specialises in providing accredited training and consulting services to a wide range of sectors including resources, ports, industrial and public sectors. With office and training facilities based in Mackay, Queensland and Wollongong, New South Wales, we’re well positioned to continue to grow the business and service offerings to our clients.

Our opportunity:

Reporting to MyneSight’s System & Compliance Manager and working as part of the MyneSight centralised team based at our Mackay training facility, this role is perfect for a technically minded support up and coming professional that has a passion for training and education. This is an opportunity to put your own stamp on this role, supporting our rapidly growing RTO to establish, maintain and continuously improve quality processes, systems and learner support.  There may also be opportunities to attend mine sites to support MyneSight’s growing footprint.

Key responsibilities include but not limited to:

• Assisting learners with technical and eLearning support inquiries using our training system aXcelerate and Helpdesk.
• Maintaining and improving MyneSight systems (e.g., website, aXcelerate, PowerBI, etc).
• Administering online training programs and inductions.
• Analyzing training/financial data and preparing reports.
• Developing and maintaining dashboards in PowerBI.
• Updating RTO documents as requested (e.g., electronic forms and templates, user guides).
• Maintaining student tablets (iPad/Samsung) and other electronic training aids.
• Training and providing support to MyneSight’s trainers and assessors and fellow team members on the use of our systems and processes.

About you:

Our Systems & Compliance Support Officer should have exceptional attention to detail and a proactive, positive attitude, ready to take initiative and get things done. Ideally, you will have a passion for systems and technology and a desire to continue to grow your career in this area. You will be part of a busy team who enjoys coming to work, handling multiple priorities and expectations to ensure quality outcomes are delivered for all key clients and stakeholders.

Minimum skills and experience required:

• Technical proficiency (IT or similar skills highly desirable)
• Strong organisational and time management skills;
• Consultative, analytical and proactive problem-solving skills;
• Exceptional client relationship management and interpersonal skills;
• Excellent numerical and written communication skills;
• Ability to coordinate multiple tasks with competing deadlines whilst delivering maximum results;
• High level of proficiency in MS Office Suite.
• Exposure to helpdesk systems (desirable but not essential)
• Exposure to Power BI (desirable but not essential)
• Exposure to training management system aXcelerate (highly desirable but not essential)

The Mastermyne “Extras” we can offer beyond your weekly salary:

• Reimbursement for the cost of approved courses and study;
• Paid study days for University study;
• Mastermyne tailored leadership programs;
• 2 Year anniversary watch + gifts for additional years of service;
• Baby Benefit – Mum’s baby bonus & Secondary Caregiver's new arrival leave can help parents support their family;
• A Bloody Great Cause – be rewarded each time you reach a Red Cross Blood Donation Milestone;
• Hospital Help – have $250 contributed towards your private health hospital excess;
• Medibank Corporate Private Health Insurance discount of 8%;
• Employee Recognition Rewards - You're a keeper!
• Family Christmas parties & Employee Christmas gifts;
• Group Income Protection Insurance, discounted premiums;
• Reimbursement for prescription safety glasses ($350);
• Salary Packaging – boost your back pocket!
• Ride in Style – Motor Vehicle Novated Leasing & Toyota Fleet Discounts ;
• Travel Club – make the most of your holiday with these discounts!
• Qantas Club Membership Discounts;
• ATOM Supplier Discounts – access a range of industrial products;
• Employee Assistance Program (EAP), well-being assistance that’s free for all the family;
• Emergency shelter accommodation and paid domestic violence leave.

We want to hear from you if you’re seeking a challenging but rewarding position. In return, you will reap the benefits of working with an innovative employer that’s always striving to exceed expectations, provide supportive team environments, and deliver purposeful and value-driven work.

Apply online now or for a confidential conversation please contact Fiona Masters, Recruitment Officer on 0428 738 182.